Hpm99 believes that the joy of gaming is only meaningful when done in a healthy and responsible manner. We provide comprehensive tools and support so you are always in full control.
Responsible gaming means enjoying wagering and online gaming as a form of entertainment — not as a source of income or an escape from everyday problems. At hpm99, we take seriously the need to ensure every player has an enjoyable experience without compromising their own well-being, their family, or those around them.
Many of us play purely for fun — feeling the thrill of wins, enjoying exciting slot games, or challenging ourselves in action-packed fish shooting games. Even so, every player needs to be aware of their own limits and ensure that gaming does not start taking over daily life.
Hpm99 provides a range of protection tools that you can activate directly from your account settings — including daily deposit limits, session time limits, cool-off periods, and full self-exclusion. All these tools are designed to give you complete control without needing to contact anyone.
Before you start playing, take a moment to set your personal limits. Decide how much time and money you are comfortable spending in a session, then stick to those limits firmly. Never chase losses — this is one of the most dangerous habits in online gaming.
Every player is different. Some can play for an hour and stop without any issue. Others need more structure and boundaries to maintain balance. There is nothing wrong with using the control tools provided — in fact, players who use these tools demonstrate a strong level of maturity and self-discipline.
Hpm99 never penalises or reduces the benefits of players who choose to use self-protection features. On the contrary, we encourage all players to make use of these tools as part of a healthy and sustainable gaming experience.
Ask yourself these questions honestly. If the answer to several of the questions below is "yes", it may be time to take proactive steps:
Hpm99 is more than just a gaming platform — we are a community that genuinely cares about the well-being of every member. Our system actively monitors unusual gaming patterns, and our support team is trained to reach out to players who may need assistance with full empathy and zero pressure.
We also ensure that this platform is strictly for players aged 18 and above. Our rigorous KYC process ensures that no underage players can access our services. This protection is not only a legal obligation — it is a moral responsibility we uphold firmly.
Recognize the signs early so you can take action before the situation becomes more serious
All these features are available in your account — activate them at any time and adjust them to suit your personal needs
Set the maximum amount you can deposit in a single day, week, or month. Once the limit is reached, the system automatically blocks any further deposits — no exceptions.
Available NowChoose how long you want to play in a single session. The system will alert you when the limit is approaching and automatically log you out when time is up.
Available NowNeed a short break? Activate the cool-off feature for 24 hours, 3 days, or 7 days. During this period, you will not be able to log in or place any bets.
Available NowChoose to exclude yourself from the platform for 6 months, one year, or permanently. Your account will be locked and all marketing communications will be stopped immediately.
Available NowReceive automatic notifications when you are approaching a set limit, or when your playing pattern changes drastically compared to your usual sessions.
Available NowView a full summary of your gaming activity — time spent, total wagered, and play patterns — to help you make smarter decisions.
Available NowActivating self-protection features on hpm99 is simple and can be done in under two minutes directly from your phone.
Open the hpm99 app or website and log in using your ID and password as usual.
Tap the profile icon at the top right, then select "Settings" or "Responsible Gaming" from the menu.
Select the feature you want to activate — deposit limit, time limit, cool-off, or self-exclusion — and set the appropriate value.
Review your settings and confirm. Reduced limits take effect immediately; increased limits require a 24-hour waiting period.
If you or someone you know needs further help regarding gaming habits, here are the available support channels:
Our team is available 24/7 via live chat in the app. Reach out confidentially — no judgment, ever.
Befrienders KL and MIASA provide confidential support for those facing stress related to gambling and financial difficulties.
Gamblers Anonymous Malaysia and online support groups can help you connect with others who understand your situation.
Visit the FAQ us for answers to frequently asked questions about responsible gaming and how to use our protection tools.
Register a free account today and gain access to all the responsible gaming protection tools we offer — completely free for all members.