Hpm99 takes every player's privacy seriously. This page transparently explains how we collect, use, store, and protect your personal information in line with international security standards.
This Privacy Policy describes the information handling practices of the hpm99 platform ("we", "Platform") regarding personal data collected from users ("you", "player") who access or use our services at hpm99.app.
We understand that privacy is more than a technical requirement — it is the trust you place in us. Every decision regarding data handling is made with our players' best interests in mind, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.
This policy applies to all information collected through:
By using the hpm99 platform, you agree to the collection and use of information as described in this policy. If you do not agree, please stop using the platform and contact us to close your account.
Hpm99 only collects information that is strictly necessary to provide a secure, fast, and reliable service. We do not collect irrelevant or excessive data.
| Data Category | Examples of Information | Core Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | KYC verification, legal compliance |
| Contact Information | Phone number, email address, residential address | Account communications, delivery of important notices |
| Financial Information | Bank account number, e-wallet, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud prevention |
| Activity Data | Game history, betting records, login timestamps | Service improvement, responsible gaming |
All documents submitted during the KYC process — including MyKad copies, bank statements, and verification selfies — are stored with full encryption and accessible only to authorised personnel.
Every piece of information we collect has a clear purpose. hpm99 does not use your data for purposes unrelated to service delivery without your explicit consent.
The primary uses of your personal data are as follows:
Hpm99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality. hpm99 does not use third-party cookies for advertising purposes.
Hpm99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is a non-negotiable commitment.
We only share your information in the following limited circumstances:
All third parties working with us are required to comply with data protection standards equivalent to or higher than our own. We conduct regular reviews of our partners to ensure ongoing compliance.
The security of your data is hpm99's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.
Security measures we have implemented:
While no system can guarantee 100% security, hpm99 applies the highest industry standards to minimize risk. Should any security incident involving your data occur, we will notify you within 72 hours of the incident being identified.
Hpm99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.
Our general data retention period guidelines:
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity. This deletion process is automatic and requires no action from you.
Under Malaysia's Personal Data Protection Act 2010 and international privacy principles, you have the following rights regarding your personal data held by hpm99:
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we correct any information that is inaccurate or incomplete.
You may request deletion of your data in certain circumstances, subject to legal requirements.
You may object to the use of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format.
You may request that we restrict the processing of your data during a dispute or review.
To exercise any of the above rights, contact our customer support team via live chat on the platform. We will process your request within 30 business days. No charges apply for reasonable requests.
The hpm99 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
Steps we take to protect children and minors:
If you believe that someone under the age of 18 has registered an account on our platform, please contact our support team immediately. We will investigate and take appropriate action promptly.
Hpm99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. All amendments take effect immediately upon publication on this page.
When we make significant changes:
We encourage you to review this page regularly. Continued use of the platform after any changes take effect means you accept the updated policy. For any questions about this privacy policy, contact us via live chat or visit the FAQ us.
We don't just comply with the law — we go beyond the minimum requirements to ensure your data is truly protected
All transmitted and stored data is protected with SSL 256-bit and AES-256 encryption — the same standard used by international banking institutions.
Hpm99 has never and will never sell your personal data to advertisers or any third party for commercial purposes. Your information is yours alone.
Our platform is built in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your legal rights are upheld.
Manage your privacy settings, access your data, or request deletion through your account settings — easy, fast, and without lengthy wait times.
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Our security infrastructure is regularly audited by independent cybersecurity experts to ensure your data protection remains at the highest level at all times.
Hpm99 ensures every aspect of your gaming experience — from privacy to financial security — is handled to the highest standards. Register now and feel the difference.